Privacy Policy

Last updated: August 5, 2026

1. Roles

For professionals' and employees' data, AkosNeat is the controller. For end-client data entered by a professional, the professional is the controller and AkosNeat is a processor.

2. Data we collect

Account data (name, email, phone, language, authentication via Clerk); client data entered by the professional (contact, address, property access instructions, service history); payment identifiers from Stripe (no card numbers); messaging records; usage and error logs.

Job photos. Cleaners take before-and-after photos of the work. These photos are uploaded to our storage provider and are visible to the cleaner who took them and to the business owner. Clients do not see them.

Precise location. When a cleaner checks in or out of a job, the app records the device's precise location to confirm they were at the property. Location is also written onto the job photos themselves, together with the date and time, as a visible stamp in the image. Location is collected only while the app is in use, never in the background, and only from cleaners — never from clients.

3. How we use it

To operate scheduling, process payments, send requested communications, generate reports, provide support, ensure security, and comply with the law. Job photos and check-in location are used to verify that scheduled work was performed at the correct property.

4. Communications (SMS and email)

AkosNeat (operated by Akos Solutions Corp) is the platform that sends automated messages on behalf of the cleaning professional, at their request and only where the client has consented. Each message identifies the professional's business name; AkosNeat is the sending platform.

How clients opt in to SMS. Clients turn on "Text message updates" themselves, in the client app or the client portal. The opt-in is off by default and is never pre-selected. Consent is not a condition of purchase — clients who decline still receive the same cleaning service. Before any business message is sent, the client receives a one-time confirmation text and must reply YES to enable messages (double opt-in). A client who never replies YES never receives a business message.

What we send, and how often. Cleaning appointment updates only: booking confirmations, appointment reminders, and cleaner arrival alerts. We do not send marketing or promotional text messages to clients who have not opted in. Message frequency varies with how often the client books, up to approximately 6 messages per month.

Opting out and getting help. Reply STOP to any message to cancel; you will receive no further texts. Reply HELP to any message to receive the business's contact information and support details. Clients can also turn text messages off at any time from the client app or portal. Message and data rates may apply.

Email follows CAN-SPAM with an unsubscribe option in every message.

Mobile information is never shared for marketing. No mobile information collected for SMS is sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes. Phone numbers are shared only with the subprocessors listed below that are strictly necessary to deliver the messages the client asked for.

5. Sharing

Only with providers needed to run the service: Stripe (payments), Twilio (SMS), Resend (email), Clerk (authentication), Cloudflare R2 (job photo storage), and hosting providers. We do not sell personal data.

6. Retention

We keep data while the account is active, then up to 30 days after termination, then delete or anonymize it unless legally required otherwise.

7. Security

We use encryption in transit, per-account isolation, role-based access control, and protected secrets. No system is fully secure.

8. Your rights (CCPA and similar)

You may request access, correction, or deletion of your data. We do not sell personal data. Requests about end-client data are routed to the responsible professional.

9. Children

The service is not directed to anyone under 18.

10. Scope

AkosNeat operates in the United States; data is processed in the U.S.

11. Contact

legal@akosneat.com · Akos Solutions, Florida, USA.